Be Kind Research Ltd

Terms and Conditions - Agreed Terms

Where to find information about us and our services

You can find everything you need to know about us, Be Kind Research Ltd, on our website: https://www.bekindresearch.co.uk/

We are a company registered with Companies House in England and Wales, under company number: 14570960. Our registered office is at Granville Court, Mount View Road, N4 4JL. Our VAT number is: 519 2319 92.

To contact us, email us at contact@bekindresearch.co.uk

Your order

We only accept orders when we've checked them. We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it and will supply the product.

We charge you when we accept your order. You will have to pay at the time you place your order.

We're not responsible for delays outside our control. If our supply of your product or service is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products or services you have paid for in advance, but not received.

Your legal right to change your mind. Sometimes when you buy products or services, you have 14 days to change your mind about the purchase. Please note, however, that whilst you can cancel your order with us for a purchase of any digital product or service if you change your mind within 14 days of your order, you lose this right to cancel if: -

·       Digital content - you start to download a digital product you have ordered.

·       Supply of services - the services you have ordered have already been completed. You also have to pay for any services we have provided before you cancel, if you have expressly requested that we provide those services during the 14-day cancellation period and have acknowledged that your cancellation rights will be lost as a result of that request.

You have rights if there is something wrong with your product or service. If you think there is something wrong with your product or service, you must contact us with an explanation of what you think is wrong. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website, www.citizensadvice.org.uk

Summary of your key legal rights

Digital Content - The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

• If your digital content is faulty, you're entitled to a repair or a replacement.

• If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

• If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

Supply of services - The Consumer Rights Act 2015 says:

• You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

• If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.

• If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

We don't compensate you for all losses caused by us or our products or services.

We're not responsible for any losses you suffer caused by us if the loss is:

• Unexpected, i.e. it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out above, we're not responsible for delays outside our control.

• Avoidable, i.e. something you could have avoided by taking reasonable action.

These terms are designed for consumers and do not apply to you if you are a business. Please see our ‘business-to-business’ terms instead. However, should you use a product or service for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

We use your personal data as set out in our Privacy Notice.

How we use any personal data you give us is set out in our Privacy Notice.

Disputes

If you’re not happy with our product or service, you have several options for resolving disputes with us: -

• Contact us. Please contact us and we will do our best to resolve any problems you have.

• Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

• You can go to court. These terms are governed by English law and the English courts.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.